Clyde Bergemann is a global manufacturer of boiler cleaning solutions for
power markets. An ISO 9001:2008 certif cation uncovered def ciencies in the
way the company managed job quality. The problem stemmed from the
company’s ERP system – it could handle the key functions, but it did not
closely align to their business.
As a result, employees and departments created standalone databases to
perform various business functions.These silos of information – often isolated
spreadsheets – complicated the ability to get information to the right people
at the right time. Because there was no standard data and reporting structure
for customer issues, identifying and resolving qualityproblems was cumbersome.
Clyde Bergemann realized they needed better visibility into their business processes and a mechanism to manage quality across all departments –
especially customer issues that touched purchasing, receiving, inventory
management, work in process, shipping, and customer installs.
TwinEngines analyzed all the quality workf ows – from identifying processes,
the people involved, the interactions between departments and customers,
and the f ow of information that supported the processes. Through this acrossthe-board audit, TwinEngines organized all quality related actions, and standardized on a common data and reporting structure.
Each quality-related action was mapped, including audit f ndings, deviation requests, corrective/preventative action requests, customer service requests,
f eld service requests, engineering change notices, nonconformance material
reports, requests for repair-refurbish-replace and RMAs. Automatic routing of tasks, notif cations and audit logging were built into the workf ows.
TwinEngines developed a Quality Management System built around a Visibility Platform with ERP integration. The new solution embraces automated workf ows, routings and audit logging, quality actions visibility, and connections to Visual ERP data and transactions.
Every employee now has a view of the quality actions they own, the approvals
needed, and follow-up activities. Whether a part is in inventory, in production or
ready for shipping, employees have access to the quality information at the time
and place they need it.
Employees now have a complete picture of quality in real-time with visibility
of business processes across all departments.
• MS C# .NET, SQL Server,
MS Visual Studio
• Quickbooks, Salesforce,
Job FPO, MFG FPO
all the workfows –
the processes, people
involved, and the fow
of information that
supported the processes.
a Quality Management
System that automates
workfows, routings audit
logging, and connections
to ERP data and transactions.