Jan 13, 2024

Building a competitive advantage with the TwinEngines platform and Epicor Prophet 21

Distributors use Epicor Prophet 21 for its order management, supply chain, and warehousing capabilities. The cloud-based ERP system helps them run more efficiently, scale faster, and customize features for their needs.

Read the entire case study here.

Managing a variety of apps and proprietary processes

In an ideal world, Prophet 21 could handle all their data needs, but companies also use a variety of apps, platforms, and services to run their businesses, including Office 365, Azure, payroll, logistics, mobile apps, and more. In this real world, distributors use proprietary processes and industry-specific applications that don’t fit the Prophet 21 template.

Developing a competitive advantage

Clock Medical Supply, Inc., a family-owned medical distribution company serving the plains and southeast states, provides medical supplies to retirement homes and post-acute facilities. Prophet 21 could handle their needs fine, but in a competitive industry where Amazon and others could undercut their prices or deliver a more seamless ordering process, Clock Medical needed an unassailable competitive advantage.

That competitive advantage was clear: Find a way to simplify the lives of Clock Medical’s clients. The solution was to integrate Prophet 21 with the exact data needs of the clients’ financial systems:

“We needed a solution that worked in both directions,” owner Dennis Clock explained, “where we send data-compliant invoices to their systems, and they send us payment and remittance files that feed directly into Prophet 21. It’s a win-win. They avoid hours of manual invoice entries, and we get paid seamlessly directly into P21.”

Filling gaps between Prophet 21 and customer needs

TwinEngines audited Clock Medical’s supply chain and sales cycle to find gaps between Prophet 21’s capabilities and customer needs. TwinEngines developed ClockNet, a web-based platform integrating Prophet 21 into the end-to-end sales process. Custom modules were developed that filled specific gaps in the process.

“These care settings may be unique to our business,” Dennis Clock explained, “yet TwinEngines already had the technologies to facilitate our vision and was able to apply them to our industry quickly. That force multiplier elevated the level of customer service for our industry. That competitive advantage will help keep our customers for life.”

Read the entire case study here.

TwinEngines had the technologies to facilitate our vision and was able to apply them to our industry quickly. That force multiplier elevated the level of customer service for our industry.”

Dennis Clock, owner

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